Privacy & Security Policy

Your Privacy is not for sale! Simply put, we do not and will not sell or rent your personal information to anyone, for any reason, at any time. We use and disclose your personal information only as follows:
to analyze site usage and improve the Service;
to deliver to you any administrative notices, alerts and communications relevant to your use of the Service;
to fulfill your requests for certain products and services;
for market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity;
to third-party contractors that provide services to us and are bound by these same privacy restrictions;
to enforce the Terms of Use; and
as otherwise set forth in this Privacy and Security Policy.

Changes to your Registration Information
If your Registration Information changes during your subscription, you may update it any time via the Service.

Online session information and use is only used to improve your experience
When you visit the Site, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our Site. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our Web design and functionality.

“Cookies” are alphanumeric identifiers in the form of text files that are inserted and stored by your Web browser on your computer’s hard drive. We may set and access cookies on your computer to track and store preferential information about you. We may gather information about you through cookie technology. For example, we may assign a cookie to you, to limit the amount of times you see a particular promotion or to help better determine which promotion to serve to you. Please note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of the Service may be impaired for you.

We encode our cookies so that only we can interpret the information stored in them.

Web beacons are images embedded in a Web page or email for the purpose of measuring and analyzing site usage and activity. We, or third party service providers acting on our behalf, may use Web beacons to help us analyze Site usage and improve the Service.

We may use third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity on the Site. We may permit these service providers to use cookies and other technologies to perform these services for us. We do not share any personal information about our customers with these third party service providers, and these service providers do not collect such information on our behalf. Our third party service providers are required to comply fully with this Privacy and Security Policy.

Third parties offering other products or services will not be given your personal information without your permission
There are a number of separate products and services offered by third parties advertised by us on our Site and through the Service that may be complementary to your use of the Site, such as lenders, local businesses and vendors. If you choose to use these separate products or services, disclose information to the providers, or grant them permission to collect information about you, then their use of your information is governed by their privacy policies. You should evaluate the practices of external services providers before deciding to use their services. We are not responsible for their privacy practices. If you click on a link to a third party site, we encourage you to check the privacy policy of that site. We may present links in a format that enables us to keep track of whether these links have been followed and whether any action has been taken on a third party Web site. We use this information to improve the quality of the Site and customized content on the Service.

Blogs and other Forums
If you use a bulletin board, blog, forum, or chat on our Site, you should be aware that any information you submit there can be read, collected or used by other users and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit. These forums may be hosted by us or by one of our third party service providers on our behalf.

Contests, Giveaways and Surveys
From time to time, we may offer you the opportunity to participate in contests, giveaways and other promotions. Any information submitted in connection with such activities will be treated in accordance with this Privacy and Security Policy, except as specifically set forth in the rules for those contests, giveaways or promotions. From time to time, we may also ask you to participate in surveys designed to help us improve the Site. Any personal information provided to us in connection with any survey will be used only in relation to that survey and as elsewhere set forth in this Policy.

Disclosure of your information to protect our rights or if required by law
Notwithstanding the foregoing, we reserve the right (and you authorize us) to share or disclose your personal information when we determine, in our sole discretion, that the disclosure of such information is necessary or appropriate:

To enforce our rights against you or in connection with a breach by you of this Privacy and Security Policy or the Terms of Use;

To prevent prohibited or illegal activities; or

When required by any applicable law, rule regulation, subpoena or other legal process.

Your data may be transferred upon change of control but only in accordance with this Policy
Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change of control. If we sell, merge or transfer any part of our business, part of the sale may include your personal information. If so, you will be asked if you'd like to stop receiving promotional information following any change of control.

You can transport or delete your data
Your data is yours. You can remove it anytime you want. When you request us to delete your account for the Service, your data will be permanently expunged from our primary production servers and further access to your account will not be possible. We will also promptly disconnect any connection we had established to your Account Information and delete all account credentials. However, portions of your data, consisting of aggregate data derived from your Account Information, may remain on our production servers indefinitely. Your data may also remain on a backup server or media. We keep backups to ensure our continued ability to provide the Service to you in the event of malfunction or damage to our primary production servers. We also reserve the right to use any aggregated or anonymous data derived from or incorporating your personal information.

Communication from us
We provide our registered customers with exclusive summaries of their Account Information and email alerts. We also allow users to subscribe to email newsletters and from time to time may transmit emails promoting our or third-party goods or services.

Our subscribers have the ability to opt-out of receiving our promotional emails and to terminate their newsletter subscriptions by following the instructions in the emails. Opting out in this manner will not end transmission of service-related emails, such as email alerts.

When appropriate, we will ask for information that personally identifies you (personal information) or allows us to contact you. Generally, this information will be requested when you register for an account, perform property searches, enter into a real estate transaction, or request other information through our site. We use this information for the purpose of fulfilling your requests for products and services, improving our services, conducting research, and customizing the content and advertising you see.

When you provide your personal information to us, you agree that we may use that information to contact you. For example, we may send you e-mail communications related to real estate information, services or products that we believe may be of interest to you. Similarly, if you provide your phone number we may call you to discuss a request for information or to introduce you to a real estate professional. If you do not want to receive such e-mails or phone calls, click on the "opt-out" or "Manage My Account" link contained in the e-mails.

We maintain a company Do-Not-Contact List in compliance with California and Federal laws.

Your data is secure
We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect our accounts and systems from unauthorized access.

When you register for the Service, the Site requires a password from you for your privacy and security. We transmit information such as your Registration Information for the Site or Account Credentials securely.

Our servers are in a secure facility. Access requires multiple levels of authentication, including biometrics recognition procedures. Security personnel monitor the system 7 days a week, 24 hours a day.

Our databases are protected from general employee access both physically and logically. We encrypt your Service password so that your password cannot be recovered, even by us. All backup drives and tapes also are encrypted.

We enforce physical access controls to any buildings we utilize.

No employee may put any sensitive content on any insecure machine (i.e., nothing can be taken from the database and put on an insecure laptop).

We have verified use of SSL encryption technologies and audited privacy practices. In addition, we test the Site frequently for any failure points that would allow hacking.

However, it is important to understand that these precautions apply only to our Site and systems. We exercise no control over how your information is stored, maintained or displayed by third parties or on third-party sites.

Our service ensures secure communications with encryption
From the time you submit your Login ID and Password, these communications between your computer and the Site are encrypted. This enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering and message forgery.

You are responsible for maintaining the confidentiality of your Login ID and Password
We maintain strict rules to help prevent others from guessing your password. We also recommend that you change your password periodically. Your password must be a minimum of 8 characters in length. You are responsible for maintaining the security of your Login ID and Password. You may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at, but in any event you should change your password immediately via the Site. We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy and Security Policy or the Terms of Use.

If you have a security related concern, please contact us at We will work closely with you to ensure a rapid and personal response to your concerns.

We post updates on our website whenever there is a change to our Privacy and Security Policy
We update this Privacy & Security Policy periodically. The date last revised of the Policy is November 20, 2019. Changes take effect immediately upon posting.

Contact us if you have any questions or concerns
If you have questions, comments, concerns or feedback regarding this Privacy and Security Policy or any other privacy or security concern, please contact us directly utilizing one of our secure messaging formats or via email:

Real Estate Advisor Group
166 Geary Street
San Francisco, CA 94108

Security Technology
Your trust is a privilege and a responsibility that is our first priority, every day. Here are some of the technologies and practices we’ve put in place to protect your identity and your financial information: always transmits personal and financial information securely. This prevents potential hackers from "tapping" a data conversation.

Your login credentials are encrypted.
Our servers are housed in a secure facility protected by biometric palm scanners and 24/7 security guards.

We apply bank-level data security standards. This includes encryption, auditing, logging, backups, and safe-guarding data.

We hack our own site. We run thousands of tests on our own software to ensure security. We scan our ports, test for SQL injection, and protect against cross-site scripting.

We subscribe to anti-phishing services to discover and take-down malicious sites intended to fool our customers.

Practices to Increase your Security Online
Your participation is important to our security efforts. The following are steps we suggest you take to protect your account and other accounts online.

Protect your computer’s security
Keep your computer and browser software current with security updates;

Install and update anti-virus and anti-spyware software and use personal firewalls to protect your computer;

Be alert to the threats posed by malware (malicious software) which can damage or disrupt your system, or secretly record information such as keystrokes;

Do not enable automatic login to your account or pre-fill the Login ID or password fields;

Change your password periodically and avoid using passwords that you commonly use for other purposes; and

For more information on how to protect your personal computer, including links to vendors providing anti-virus and anti-spyware software, you can visit the Federal Trade Commission’s computer security site. Microsoft Corporation provides additional information specific to the Windows operating system at Users of Apple computers can find security information at

Protect your computer’s security
Do not share your Login ID and password with anyone;

Check to make sure you are interacting with a secure Web site, as above;

Always log off after completing your activities.

Be careful about using third-party computers or computers that you are not familiar with such as those in Internet cafés and be careful to ensure you have fully logged out.

Protect your computer’s security
Do not provide personal or financial information in response to an email request or by clicking on a link, unless you are able to verify the authenticity of the site to which you are taken through the SSL padlock or other means;

Do not enter personal information into a form within an email message or a pop-up;

Do not open an email if you do not recognize the sender and be particularly cautious of any attachments to emails from unrecognized sources.

Identity theft
Take steps to safeguard your information to help protect yourself from identity theft. We take steps to protect you from identity theft by:

Utilizing user identification and authentication procedures before permitting access to the Site;

Creating a secure transmission connection to the Site. You will see the security padlock in your browser’s frame indicating that it’s a secure site;

Ensuring our employees are trained to safeguard your information.

You can also help protect your identity and account information. Here are a few steps to remember:
We will never request your Login ID or password, or any other information in either a non-secure or unsolicited email communication;

Check your credit report regularly for unauthorized activity and protect your personal identification numbers (PINs) or personal data;

You can and may receive text or email alerts from us which highlight large or unusual transactions. This service may help you identify fraudulent activity quickly.

You can protect yourself against phishing
Phishing is the illegal attempt to mislead consumers into providing personal or financial information, including account numbers, passwords and Social Security numbers, via email or through fraudulent Web sites.

The most frequent phishing attacks occur through emails disguised to appear as though they came from a reputable financial institution or company.

Most phishing attempts urge you to update or validate your account information, typically through a link in an email directing you to a fake Web site that appears to be legitimate.

While there are many phishing attacks active on the Internet, there are some typical characteristics:

An email contains an “urgent” tone requesting your immediate action on an account-related matter.

An email is sent from a user falsely claiming to be a legitimate company with an attachment. An unsolicited email attachment more than likely contains a virus. Do not open it.

A pop-up window appears from a user falsely claiming to be a legitimate company’s Web site asking for personal information.

Additional information can be found at or

How to report a phishing attack
If you suspect you have received a fraudulent email from Real Estate Advisor Group, please contact us via our secure message platform or call us immediately.

What to do if you are a victim of identity theft?

If you are a victim of identity theft, here are some recommended steps:

Contact us and let us know you have been a victim of identity theft.

Contact the fraud departments of each of the 3 major credit bureaus: | |

Request from each of the credit bureaus to PUT A FREEZE ON YOUR FILE!

Request copies of your credit reports. Review the reports carefully and identify any new accounts that may have been opened. Pay particular attention to the section of the report that lists "inquiries" from new companies. Contact these companies immediately and have them remove any pending or new accounts from their system. Note: Credit bureaus must provide free copies of credit reports to victims of identity theft. Contact the fraud departments of creditors to dispute unauthorized charges (e.g., credit card issuer, phone companies, utilities, banks, other lenders.) Describe your identity theft problem and follow up with a letter.

Contact the fraud departments of creditors to dispute unauthorized charges (e.g., credit card issuer, phone companies, utilities, banks, other lenders.) Describe your identity theft problem and follow up with a letter.

File a report with your local police department. This may help when clearing your credit.

File a complaint with the Federal Trade Commission (FTC). The FTC handles complaints from victims of identity theft, provides information to those victims, and refers complaints to appropriate entities, including the major credit-reporting agencies and law enforcement agencies.

By Phone: 877-ID THEFT (877-438-4338)

Online Complaint Form:

Other Resources to Learn More about Identity Theft:
Federal Trade Commission - Internet Fraud
Federal Trade Commission - IDTheft
Identity Theft Resource center
Social Security Administration
Justice Department